Refund Policy

All prices are in Australian Dollars

GST

Unprocessed food is GST-Free. All other items are quoted as a GST INCLUSIVE price.

Stock Levels

Whilst we try to maintain sufficient stock to fill your order requirements, there may be occasions where your goods may not be readily available or delayed in delivery. If this is the case, you will be notified, where we are aware of this, within two (2) working days of us receiving your order. You're item may be placed on back order and delivery for these items may take between 5-20 days to arrive.

Payment and Money Processing

We accept Visa, and Mastercard only. We also accept cheques and money orders. If you are paying by cheque, please be aware that we will wait for the cheque to clear before sending your order. This can take up to 1 week, depending on bank processing. We use real time online credit card processing using Westpac’s Web Advantage payments system. Security for the online transaction is provided by Westpac Web Advantage secure transmission capabilities, transactions are processed using a 128 bit (or higher) SSL encryption, as provided by Westpac Corporation.

Stock Delivery

We usually ship your order within 2 days. But please allow up to 14 working days for delivery of your order, just in case we do not have your requested item in stock. If you would like to check the delivery time for a particular item please contact us.

Images

Product images are to be used as a guide only. The actual product may vary slightly in colour, size or a number of aspects.

Returns and Exchanges

Aussie Health Snax is committed to you being fully satisfied with your purchase. If for any reason you would like to return the unused product, follow these guidelines:

• Items must be returned within 7 days from date of purchase.
• Call +61 2 9623 1033 or e-mail us at mail@aussie-snax.com.au requesting us for a Return Authorisation Number (RA#) (put on all boxes)
• No refunds or exchanges without a valid RA# will be accepted
• Registered Australia Post Only Please
• Customer is responsible for all return postage/handling costs.
• Upon inspection of returned product, Aussie Health Snax, at its discretion, will issue a full or partial refund to the credit card used for the purchase less the original postage/handling charges. All returned items that were shipped with the free shipping promotion will be credited less the actual shipping costs.
• Customer pays price difference and new shipping costs on exchanged merchandise.
• Sorry, no returns or exchanges on closeout or sale items

Unauthorised Returns

Please read the section above regarding return product procedures. Any unused items returned without a valid Return Authorization will be assessed at 20% re-stocking fee and credited less the original shipping costs. Any used items will be denied a refund and returned to the customer at his/her expense.

Refused Shipments

Any refused shipments will be charged at 20% restocking fee and credited less the original shipping costs.

Shipping Errors

It is our intention to process each order with 100% accuracy. Please accept our sincere apologies in advance for any shipping errors. Please call or e-mail us immediately to report the error. We will promptly send out the correct replacement product and pick up the incorrect items at our expense.

Lost / Missing Shipments

Lost or missing shipments must be reported to Aussie Health Snax within 5 business days of the expected delivery date. Should our shipping company show the lost or missing package as delivered, you will need to sign an affidavit attesting to the fact that the package was indeed not received by you. Any unreported lost or missing shipments are the responsibility of the customer and Aussie Health Snax shall assume no liability for unreported missing or lost shipments.

Damaged Shipments

Should you receive any product that has been damaged in shipping please call or e-mail us immediately. It is important that you DO NOT discard the damaged packaging. We will have the shipping company pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse. All damage claims must be reported within 5 business days of receipt of goods. Any claims reported after 5 business days are subject to denial.

Export Restrictions

At present we do not have export restrictions in place, however customer's will be advised upon receipt of your order if special circumstances apply to your order including any postage and handling charges that may be applicable. For currency conversion please visit The Universal Currency Converter website to determine the exact amount for your order when converting to or from $AUD. Note: Your bank may charge conversion fees upon placement of the order, this is not controlled by Aussie Health Snax Pty Ltd nor its agreement with Westpac Corporation for use of Merchant facilities on this website.